How we handle your order, your payment, and your information.
This store operates under the name SOLAL. For any question or complaint, the fastest way to reach us is WhatsApp (see below).
No online payment gateway is used: payment is made to the mobile money account shown at checkout, proof of payment (a screenshot) is submitted with the order form, and a team member confirms the order manually. No card details are ever collected or stored by this site.
At checkout, only your name, phone number, city, and payment proof are collected — solely to process the order and contact you about it. This site does not use any third-party analytics or advertising tools.
A return or refund is only accepted for a defective, damaged, or incorrect product — not for a simple change of mind. The issue must be reported within 48 hours of receiving the order, with a photo or video of the item sent via WhatsApp. Once the return is approved, the refund is sent back to the same mobile money account used for payment.
For any question about an order or a complaint, contact us directly on WhatsApp.